[SOLVED] Dell XPS 9360 "ASF2 Force OFF"

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EliteMacx86

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4,171
Motherboard
Supermicro X11SPA-T
CPU
Intel Xeon W-3275 28 Core
Graphics
2xAMD RX 580 8GB
OS X/macOS
11.0.x
Bootloader
  1. OpenCore
Mac
  1. Mac mini
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
Well this is what I'm trying to figure out. As macOS is shutting down only when it's powered by battery I do belive that the cmos battery is charged only by the AC adapter.
It could be likely possible, or even by both or the internal battery itself. You can try checking the schematic. However, if you don't need much detail, try to replace the CMOS and then check. On Battery, if the Laptop is shutting down, there could be some possible shorting via MOSFETs or the Charging IC itself.
 

Mattuz

Member
Joined
Mar 28, 2022
Messages
49
Motherboard
Dell XPS 13 9360 (i7-8550u)
CPU
i7-8550u
Graphics
UHD620
OS X/macOS
12.0.x
Bootloader
  1. OpenCore
Mobile Phone
  1. iOS
On Battery, if the Laptop is shutting down, there could be some possible shorting via MOSFETs or the Charging IC itself.
Well but if there was some kind of short the laptop would have shutted down even on windows. Maybe after startup the rtc clock resetted and macOS didn't handle this properly while windows doesn't care
 

EliteMacx86

Administrator
Staff member
Joined
Jul 22, 2018
Messages
4,171
Motherboard
Supermicro X11SPA-T
CPU
Intel Xeon W-3275 28 Core
Graphics
2xAMD RX 580 8GB
OS X/macOS
11.0.x
Bootloader
  1. OpenCore
Mac
  1. Mac mini
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
Well but if there was some kind of short the laptop would have shutted down even on windows.
A shorting can bring several results.
Maybe after startup the rtc clock resetted and macOS didn't handle this properly while windows doesn't care
Could be possible.
 

Mattuz

Member
Joined
Mar 28, 2022
Messages
49
Motherboard
Dell XPS 13 9360 (i7-8550u)
CPU
i7-8550u
Graphics
UHD620
OS X/macOS
12.0.x
Bootloader
  1. OpenCore
Mobile Phone
  1. iOS
I'm really starting to give up. Problem keeps happening. It's so frastuating because it presents it self on random periods, yesterday and today morning it didn't happen. Today afternnon the problem came back.

By seeing my last wrong assumtions I cannot say something for sure but I suspect it's still something related with the rtc and this something is happening during the login phase.
 

EliteMacx86

Administrator
Staff member
Joined
Jul 22, 2018
Messages
4,171
Motherboard
Supermicro X11SPA-T
CPU
Intel Xeon W-3275 28 Core
Graphics
2xAMD RX 580 8GB
OS X/macOS
11.0.x
Bootloader
  1. OpenCore
Mac
  1. Mac mini
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
I'm really starting to give up. Problem keeps happening. It's so frastuating because it presents it self on random periods, yesterday and today morning it didn't happen. Today afternnon the problem came back.

By seeing my last wrong assumtions I cannot say something for sure but I suspect it's still something related with the rtc and this something is happening during the login phase.
Can you provide a video? and the PR files?
 

Mattuz

Member
Joined
Mar 28, 2022
Messages
49
Motherboard
Dell XPS 13 9360 (i7-8550u)
CPU
i7-8550u
Graphics
UHD620
OS X/macOS
12.0.x
Bootloader
  1. OpenCore
Mobile Phone
  1. iOS
Can you provide a video?
Pretty much the same thing happening in the video I posted not that long ago.
PR files?
I'm gonna later attach ioreg, pci report, diagnostic report and efi folder. I think it might be useful also using the debug version of opencore to get more in-depth informations? What do you think?
Also if this problem keeps happening I could consider trying clover to see if the same problem is happening with a different bootloader
 

EliteMacx86

Administrator
Staff member
Joined
Jul 22, 2018
Messages
4,171
Motherboard
Supermicro X11SPA-T
CPU
Intel Xeon W-3275 28 Core
Graphics
2xAMD RX 580 8GB
OS X/macOS
11.0.x
Bootloader
  1. OpenCore
Mac
  1. Mac mini
  2. MacBook Pro
Mobile Phone
  1. Android
  2. iOS
Pretty much the same thing happening in the video I posted not that long ago.
I would need two videos. One with the Windows at first, where you start on battery, connect AC Adapter, disconnect, shut down, restart and booting back to Windows. Then the same for Mac.
I'm gonna later attach ioreg, pci report, diagnostic report and efi folder. I think it might be useful also using the debug version of opencore to get more in-depth informations? What do you think?
Also if this problem keeps happening I could consider trying clover to see if the same problem is happening with a different bootloader
No, that's not required.
 

Mattuz

Member
Joined
Mar 28, 2022
Messages
49
Motherboard
Dell XPS 13 9360 (i7-8550u)
CPU
i7-8550u
Graphics
UHD620
OS X/macOS
12.0.x
Bootloader
  1. OpenCore
Mobile Phone
  1. iOS
In both the process, the Laptop seems to be working fine. So, what's the issue you kept mentioning?
Only in macOS the laptop shuts down after login while on battery, this happens sometimes but not always. In the video I was lucky and it didn't shutdown. Anyway I think I'm gonna try to but an OEM battery on amazon, if it keeps happening I could send it back anyways
 
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